Aspen Dental at 2545 West State Street in New Castle, Pennsylvania

Customer Reviews about Aspen Dental

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  All you have to do is see the ONE star reviews below...it seems if you have insurance, they LOVE to take advantage of it! They set down a stack of papers, with some numbers on top stating ( in my case nearly $8,000.00 dollars worth) that your insurance will pay this much, here is the total, so this is your balance...this is before they do ANY work and want to collect money from you which is illegal! Katie Meyer and Daniel Ludwig pegged it as I had the exact same experience as BOTH of them! Just a word of warning - open the packet of papers before signing or you will get charged for 135 dollar toothbrush, 39 dollar dental rinses (several) along with the cancer screening! If you have to get a partial, as was my case since it was an accident, please check with your insurance first if they cover the cost of temporary partials they will give you after the extractions...your insurance may ONLY pay for those, which are cheap plastic and NOT pay for the real set as you can only get them once every 5 years...something Aspen NEVER tells anyone. I should also mention their dentures and partials are supposedly guaranteed, "no questions asked return policy" for 90 days...When you call Aspen Dental's Customer satisfaction line and mention this or anything regarding monies owed...they refer you back to the Aspen office that provided the service because the dentist who works there actually owns the practice and everything is governed by THEIR rules and Aspen acts as if they have no culpability! I am however giving ONE star to Dr. Augustin as he is very professional and does some great work with difficult (broken teeth by accident) extractions, and pain management. I will only give 1 star though as I believe it is his staff who does the up-selling and over all dereliction of duties in explaining the billing process adequately. He needs to make sure HIS good name is not lost in the anguish some of us feel from Aspen Dental, but ignorance is no excuse. Dr. Augustin, please review what your front office staff is doing... I pay good money for all my health, dental and vision care as many of you do. Do NOT pay for services until rendered, no matter how they pressure you. Read over your itemized billing and have them explain EVERYTHING if you do not understand and you can REFUSE anything listed you do not want as this will go toward your yearly deductible. I hope this review helps anyone reading to take some notes and above all ASK QUESTIONS! Respectfully Yours, Former Aspen Dental Customer
  July 17, 2017

  by Franco Italiano

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